Where can I buy Lommer products?
- We have an e-shop where you can see all the available combinations of our bags and create your special one!
- Beyond that, you can find our bags in the cooperating shops. You can locate our bags in the shop which is nearest to you by using our Store Locator.
- Finally, if you would like to meet us in person, you may book an appointment and visit our place, where the magic happens. Contact us for more details.
Where are Lommer products produced?
Each of the Lommer products is designed and produced in Greece by happy hands. We search globally for suppliers that meet our – and your – requirements in quality. We managed to develop a unique version of E.V.A. material and fully customized snap buttons, which are made by the manufacturing company YKK.
Can I return my order?
We handle returns on a case-by-case basis having your satisfaction as our ultimate objective.
If you would like to return your order please contact us at firstname.lastname@example.org. In your mail please include important information such as the product name, date of order, and for what reasons you would like to return it/them. The order must be returned in its original package and in perfect, unused condition.
Note #1: Please notice that returns are not refundable, but you can use the amount of the product’s price to buy something else from our e-shop.
Note #2: Depending on the options available in your country, you will be responsible for the cost of shipping any items.
Can I change my order?
In case you would like to modify or cancel the products ordered before you receive the shipping confirmation e-mail, contact us at email@example.com. After the shipping of your order, we are not able to make any changes.
How do I check the status of my order?
In case you are a registered customer and you want to check the status of your order you should go to the page “My Account” and press the button “Orders”. Moreover, in every step of your order’s preparation, you will receive an informational mail from us.
In case you completed your order without prior registration, you will receive all the necessary informational e-mails from us.
How can I use my coupon?
You can use your coupon at the final stage of your order. When you view your cart to purchase your order, you will notice a specific space for this. By putting your coupon there and pressing the button “Apply coupon” the prices will change accordingly and you will be able to fill out your purchase.
Are your products manufactured ethically?
All our products are made carefully by happy hands in Greece. We are proud to say that we do not compromise our commitment to nurturing long-term relationships with suppliers who treat their workers fairly, as we do. Safety & love towards what we do, come first.
How can I guarantee that the product I purchased is authentic?
If you choose to purchase a product through our store, our e-shop, or through another shop found in our Store Locator, you can be certain that you’ve got an authentic Lommer product. Besides that, there are many details about our products that you can check in order to be sure that your product is authentic. Packaging, leather or metallic tags, branded buttons, paper tags, etc.
How can I get in touch with your customer care team?
I want to buy a Lommer bag as a present. What should I do?
Every Lommer bag is shipped in a specially designed package. It is already a gift for you or your special someone!
I have a store and I want to collaborate with you. What could we do?
We will be happy to discuss a new collaboration with you. You can send us an email at firstname.lastname@example.org or call directly at (0030) 210 9512852.
What Payment Methods Are Accepted?
Currently, our e-shop supports the following payment methods:
Credit & Debit Cards (Visa, Master Card, Amex, Discover, Diners & JCB)
Cash on delivery (available only for Greece)
Is paying with my card safe?
What forms of payment do you accept for international orders?
Available payment methods for international orders are the Credit & Debit Cards (Visa, MasterCard, Amex, Discover & Jcb) and the payment via PayPal.
Is it possible to refund my order?
Unfortunately not. Even in cases that a product would be accepted as a faulty product, there is no refund. In this case, you can use the amount of the product’s price to buy any other product available in our e-shop.
Please note that in case of a returned product, it should be returned in its original package and in perfect, unused condition. Depending on the options available in your country, you will be responsible for the cost of shipping of any items.
Do you ship worldwide? What does it cost?
Yes, we do! The cost of any international shipping will be calculated based on the items you are purchasing, your chosen shipping method and your shipping destination. You will be able to see the shipping costs before you complete your order at our e-shop.
What is the estimated delivery time?
Our standard delivery service via post office is available for international orders.
Standard delivery orders should arrive in 6-15 business days from the time you receive the shipping confirmation email. You will see a shipping range specific to your destination in Checkout. Please note that the estimated shipping time cannot be guaranteed and this applies to delivery dates as well. Lommer shall not be held responsible for delays in shipments caused by weather conditions, international customs issues, or any other circumstances beyond our control.
If an order is placed over the weekend, the earliest it will be shipped is Monday.
We offer our customers free standard delivery for orders of 350 € or more for international shipping. All deliveries within Greece are free.
Free express delivery service is standard for all orders in Greece. Express orders placed by 10 am (GTM+3), should arrive in 1-3 business days unless additional validation is required. Express orders placed on weekends or on Greek major public holidays will be processed the following business day.
There is also an available express delivery service for international clients. Shipping is made via DHL. During the ordering process, when you fill your cart, you will be asked to enter the country and the postal code in which you want your order to be delivered. Then press “Update Totals” and the costs for international standard and express delivery will be shown.
Can I receive my order on the same day?
That’s unlikely to happen. Our products are made one piece at a time and based on the order you’ve made. The soonest you can receive your order in 1-3 business days by choosing express delivery. For more details please check the delivery terms above.
Exception: If a product is available and it’s easy for you to receive your order through our studio in Kallithea – Athens, there is a chance for you to have your order on the same day! In this case, you need to contact us first to book an appointment.
How can I track my order?
As soon as your order has been shipped from our warehouse you receive an update by email, confirming successful shipment and informing you about the tracking number and the link through which you can trace your package.
Where is my order shipped from?
Our design studio and production are in Greece. So is our warehouse. Your order will be shipped from Athens-Greece to anywhere in the world.
Do I have to pay customs or import charges for my order?
For customers outside EU, local charges (customs duty, sales taxes, handling fees) may be added to your order, depending on the region and local custom duties. These charges are at the customer’s expense. You can calculate the expenses here: www.dutycalculator.com
How can I clean my bag?
Every bag that belongs to EvaFamily or SitaFamily can easily be cleaned with a wet microfiber cloth. If the stain is persistent do not hesitate to also use soap and water. Learn more about this subject on our Product Care page.
What is the material of my bag?
EvaFamily is a collection of bags and accessories made of E.V.A foam and rubber, material that is exclusively produced fulfilling Lommer’s requirements. E.V.A. is a lightweight, durable, waterproof, recyclable, vegan & non-toxic soft polymer.
SitaFamily is a collection of bags made of a coated PVC mesh that has special resistance to outdoor applications (UV, humidity, temperatures, mold).
All of our products get complete with snap buttons, grommets, sailing ropes, and seatbelts in different colors and shapes.
Learn more about this subject on our Materials & Production dedicated page.
Is my bag waterproof?
Let’s make things clear. Your bag is not waterproof. The E.V.A. material used for the EvaFamily collection though is waterproof. That means that if any liquid gets on the bag by accident, without going inside the bag, it would be easily removed with a wet microfiber cloth. If you sink your bag into a liquid, the items inside will not be protected.
Learn more about our waterproof material on our dedicated blog post.
Can I iron my bag?
Please don’t. Our bags are good heat conductors and the iron would hurt them. So would the radiator, so please be careful of the places where you store your bag.
Can I put my bag in the washing machine?
We advise you to avoid the washing machine. Our beloved materials are durable but also delicate. If it is absolutely necessary, put your bag into a protective mesh bag and choose a program of 30 °C, with no (or low) spinning.
Will my bag be packaged?
Of course, it will!
Every product has its packaging (paper packaging for EvaMini, EvaClutch Small and EvaClutch OnChain, and fabric packaging for EvaTwo, EvaOne, EvaOri, EvaOri Large, EvaBucket, and EvaPack) and is accompanied by a leaflet with all the essential information for you.
The products of the SitaFamily have a paper case.
Some combinations are not available. Why?
It’s all about aesthetics. We use so many materials that the choices are countless. At the same time, as designers, we think that some of the combinations would not suit your style as much as others would.
Can I change the rope of my EvaPack?
Unfortunately, not. The rope needs special treatment in order to exploit all its advantages for the use of EvaPack.
In case you wish to change your rope, you can contact us in order to send us your EvaPack and we will change it for you. The cost of the service is 20€ and the shipping costs are not covered by us.
My dog ate my bag. Can you fix it?
We know that a phrase like that could be totally true. Unfortunately, we are not able to fix most of the problems that may be caused by facts like that. The best we can do is advise you to be more careful when you search for a place to store your bag.