FAQ

Each of the Lommer products is designed and produced in Greece by happy hands. We search globally for suppliers that meet our – and your – requirements in quality. We managed to develop a unique version of E.V.A. material and fully customized snap buttons, which are made by the manufacturing company YKK.

All our products are made carefully by happy hands in Greece.  We are proud to say that we do not compromise our commitment to nurturing long-term relationships with suppliers who treat their workers fairly, as we do. Safety & love for what we do, come first.

If you choose to purchase a product through our store, our e-shop, or through another shop found in our Store Locator, you can be certain that you’ve got an authentic Lommer product. Besides that, there are many details about our products that you can check in order to be sure that your product is authentic. Packaging, leather or metallic tags, branded buttons, paper tags, etc.

We will be happy to discuss a new collaboration with you. You can send us an email at hello@lommer.gr or call directly at (0030) 210 9512852. 

In case you would like to modify or cancel the products ordered before you receive the shipping confirmation e-mail, contact us at hello@lommer.gr. After the shipping of your order, we are not able to make any changes.

We handle returns on a case-by-case basis having your satisfaction as our ultimate objective.

If you would like to return your order please contact us at hello@lommer.gr, within 14 days of the date you received it. In your mail please include important information such as the product name, date of order & order’s number.  The order must be returned in its original package and in perfect, unused condition.

Note #1: Please notice that returns are not refundable, but you can use the amount of the product’s price to buy something else from our e-shop.

Note #2: Depending on the options available in your country, you will be responsible for the cost of shipping any items. 

You can use your coupon at the final stage of your order. When you view your cart to purchase your order, you will notice a specific space for this. By putting your coupon there and pressing the button “Apply coupon”  the prices will change accordingly and you will be able to fill out your purchase.

You can easily complete the form on our Contact Page, send us an email at hello@lommer.gr or find us via phone at (0030) 210 9512852. Describe your need and our customer care team will do the best for you.

Every transaction made through our e-shop is secured by the official Braintree software of PayPal. Thus your transaction gets completely safe and as we mentioned in our Privacy Policy sector, we do not store your personal data after the completion of your order.

​​If your order is eligible for ‘Pay in 3’, you can select the option in the checkout and split your purchase into three interest-free payments. They’ll be charged every 30 days beginning at the time your order is confirmed (usually the shipping date). You only need to add your bank mandate, credit or debit card info you’d like to use for the automatic payments. We’ll let you know when your payment is due – you can simply sit back, relax, and enjoy your purchase. View product terms.

We’ve partnered with Klarna to give you a better shopping experience.

When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase.

All you have to do is to follow the steps:

1. Add item(s) to your cart and head to the checkout.
2. Select Klarna at the checkout to pay as you like for your purchase.
3. Manage your orders and payments in the Klarna app.

Then, you can see all of your purchases in one place, pay any open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login.

No charges and no fees, read more in product terms.

Available payment methods for international orders are the Credit & Debit Cards (Visa, MasterCard, Amex, Discover & Jcb), payment via PayPal and payment in 3 interest-free payments via Klarna.

Unfortunately not. Even in cases that a product would be accepted as a faulty product, there is no refund. In this case, you can use the amount of the product’s price to buy any other product available in our e-shop.

Please note that in case of a returned product, it should be returned in its original package and in perfect, unused condition. Depending on the options available in your country, you will be responsible for the cost of shipping of any items.

Our design studio and production are in Greece. So is our warehouse. Your order will be shipped from Athens-Greece to anywhere in the world.

As soon as your order has been shipped from our warehouse you receive an update by email, confirming successful shipment and informing you about the tracking number and the link through which you can trace your package.

Standard delivery
Our standard delivery service via post office is available for international orders.
Standard delivery orders should arrive in 6-15 business days from the time you receive the shipping confirmation email. You will see a shipping range specific to your destination in Checkout. Please note that the estimated shipping time cannot be guaranteed and this applies to delivery dates as well. Lommer shall not be held responsible for delays in shipments caused by weather conditions, international customs issues, or any other circumstances beyond our control.
If an order is placed over the weekend, the earliest it will be shipped is Monday.
We offer free shipping for all deliveries within Greece, free standard shipping (via FEdEx) in Europe for orders over 200€ and internationally for orders over 250€ (via Post Office).

Express delivery
Free express delivery service is standard for all orders in Greece. Express orders placed by 10 am (GTM+3), should arrive in 1-3 business days unless additional validation is required. Express orders placed on weekends or on Greek major public holidays will be processed the following business day.

There is also an available express delivery service for international clients. Shipping is made via FedEx. During the ordering process, when you fill your cart, you will be asked to enter the country and the postal code in which you want your order to be delivered. Then press “Update Totals” and the costs for international standard and express delivery will be shown.  

That’s unlikely to happen. Our products are made one piece at a time and based on the order you’ve made. The soonest you can receive your order is in 1-3 business days by choosing express delivery. For more details please check the delivery terms above.

Exception: If a product is available and it’s easy for you to receive your order through our studio in Kallithea – Athens, there is a chance for you to have your order on the same day! In this case, you need to contact us first to book an appointment.

For customers outside the EU, local charges (customs duty, sales taxes, handling fees) may be added to your order, depending on the region, and local custom duties. These charges are at the customer’s expense. You can calculate the expenses at Simply Duty.