Term & Conditions

Lommer e-shop is an electronic store displaying and selling online the products of LOMMER P.C. , a company based in Greece.  Before visiting our e-shop and browsing around our website, we would like you to consult the following terms and conditions applicable to those making use of Lommer e-shop, our electronic store available at www.lommer.design. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Policies (Privacy Policy, Cookies Policy, Personal Data Protection Policy).

Sale of items through this website is carried out under the LOMMER P.C., a Greek company with registered office at Arapaki 2 , 17676, Kallithea, Athens, Greece. You may contact our customer service department by calling +30 210 95 12 852 or by sending an email to hello@lommer.gr.

The Company guarantees the quality, completeness and validity of the information provided on its website, as well as the material characteristics of the products. We have made every effort to display as accurately as possible the colors of the products that appear on www.lommer.design. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.

LOMMER’s e-shop offers products for sale that are not in stock and our products are being produced one piece at a time.

After viewing and selecting your preferred combinations of the products you are interested in, add them to your cart. Please note that the items in your shopping cart are not reserved and maybe be purchased by other customers.

For a quick preview of your basket or to complete the order, select the basket icon. Before clicking on the “Proceed to the Checkout” button, you can apply any discount coupons and check the shipping costs by completing the necessary information and by clicking the “Update Totals” button.

On the “checkout” page you have the option to complete your order either as a guest by filling in the required fields or if you already own an account, simply by filling in your email address and password.

Then, fill in the shipping details and billing information as you will be asked for and select the payment method you want by choosing the field that appears next to each payment method. Accept the terms of use and complete your order by selecting the “PLACE ORDER” button which is displayed. Once the order is completed successfully, a message appears on the screen that informs that your order has been received and on the same page you can see the order number, the date, and the order details. An email with the above information will be sent to the already registered email address you provided in the form.

Currently, our e-shop supports the following payment methods:

Credit & Debit Cards (Visa, Master Card, Amex, Discover, Diners & Jcb)

Lommer e-shop has taken all necessary steps to secure your transactions through your cards and all credit & debit cardholders are subject to validation checks. The payment via credit card is made by redirecting to the secure payment environment of Braintree (a service provided by PayPal).

PayPal

Lommer’s Online Shop makes every effort to pick, pack and deliver all orders on the same day. Orders made until 10:00am are shipped on the same day. All orders received after 10:00am will be shipped the day after. Orders that take place on Friday after 10:00am, Saturday and Sunday are delivered on Monday. Saturdays, Sundays and official Greek holidays are excluded from business days.

For the delivery of your purchases we collaborate with recognized courier companies. Deliveries throughout Greece are made by ICC Courier and the estimated delivery time within Greece is 1-2 business days. Estimated time of delivery is indicative and may vary on islands and remote postcode areas.

International shipments are made by FedEx and delivered in 2-6 business days. Estimated delivery time may vary by country. Deliveries cannot be made in PO boxes.

Lommer is not responsible for delays in deliveries caused by weather conditions, international customs issues or other circumstances beyond its control.

Lommer’s e-shop offers free shipping for all deliveries within Greece, free standard shipping (via post office) in Europe for orders over 200€ and internationally for orders over 250€. The charges in orders that do not exceed these amounts differ from country to country and also depend on the shipping method. You can easily calculate the exact shipping cost for your case during the checkout process. Non-European Union customers may incur extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations for which our company cannot be held liable.

How to make a return

We handle returns on a case-by-case basis having as our ultimate objective the satisfaction of you as our customer.

If you would like to return your order please contact us at hello@lommer.gr. In your mail please include important information such as the product name, date of order, and for what reasons you would like to return it.

You are responsible for the return of the package and the cost of return shipping. Lommer is not responsible for any extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations. Lommer is not responsible for any loss. We would like you to understand that we accept only products purchased from our Lommer e-shop. Purchases made at www.lommer.design cannot be returned or exchanged at stores that offer Lommer products.

Restrictions

The order must be returned in its original packaging and in perfect, unused condition. Depending on the options available in your country, you will be responsible for the cost of returning any items.

Please notice that returns are not refundable or free, but you can use the amount of the product’s price to buy something else from our e-shop.

If you wish to return your order, please contact us at hello@lommer.gr.

Change of a product

Products can be changed with any other available product in our e-shop. If you wish to change a product purchased from Lommer e-shop, please contact us by e-mail at  hello@lommer.gr or by calling 210-9512852.

Modify or cancel your order

In case you want to modify or cancel the item/items ordered before you receive the shipping confirmation e-mail, contact us at hello@lommer.gr. After the shipping of your order, we are not able to make any changes to your order.

These terms and conditions are to be construed in accordance with the laws of Greece and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.