TERM & CONDITIONS

Return Policy

We handle returns on case-by-case base with the ultimate objective of satisfying the customer.

If you want to return your order please contact us to hello@lommer.gr. Please notice that returns are not refundable or free, but you can use the amount of the product’s price to buy something else from our eshop.  The order must be returned in its original packaging and in perfect, unused condition. Depending on the options available in your country, you will be responsible for the cost of returning any items.

Payment Methods

Currently our eshop supports the following payment methods:

  • Credit Cards (Visa, Master Card, Amex)
  • PayPal
  • Cash on delivery (only for Greece)

Shipping

  • International shipping costs will be calculated based on the items you are purchasing, your chosen shipping method and your shipping destination.
  • As soon as your order has shipped from our warehouse you receive an update by email, confirming successful shipment.
  • All orders are shipped in 1-4 working days and their delivery time depends on the delivery method you choose and your address.

Delivery

Standard delivery

Our standard delivery service is available for international orders.

Standard delivery orders should arrive in 4-15 business days from the time you receive the shipping confirmation email. You will see a shipping range specific to your destination in Checkout. Please note that shipping windows are estimates and delivery dates can not be guaranteed. Lommer  shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.

If an order is placed over the weekend, the earliest it will be shipped is Monday.

We offer our customers free standard delivery for orders of 200 € or more, when they are delivered in Europe and for orders of 250 € or more for delivery in the rest of the world  . All deliveries within  Greece are free.

Express delivery.

Free express delivery service is standard for all orders in Greece. We are doing our best to give this service the soonest also for international clients. Express orders placed by 3pm (GTM+3), should arrive in 2-4 business days, unless additional validation is required. Express orders placed on weekends or on Greek major public holiday will be processed the following business day.

Orders

All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers.

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